Delete your CitySquad account

How to request deletion

1. Send an email to support@citysquad.app from the email address registered to your CitySquad account.
2. Use the subject line "Delete my account".
3. Include your CitySquad membership ID (shown on your Profile screen, in the format CS-XXXXXX), if you have it.
4. We will verify the request and confirm by email once your account has been deleted.

Requests are usually completed within 7 days, and no later than 30 days from receipt.

What is deleted

• Your account and login credentials
• Your name, profile photo, city, gender, skill level and selected sports
• Your email address and mobile number
• Your session history, chat messages, and reliability score
• Your notification settings and push subscriptions

What is kept, and for how long

• Records required for legal, tax, or accounting purposes, including subscription and payment records, retained for as long as required by applicable law.
• Records relating to safety reports, blocked accounts, or fraud prevention, retained for as long as necessary for those purposes.
• Anonymised or aggregated analytics that can no longer identify you, retained indefinitely.